Hong Ta-Moore & Kathleen S. Mannino (2012): A Case for Integration of Interlibrary Loan and Reference, Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 22:5, 197-20
The Article*
Preview: http://www.tandfonline.com/doi/abs/10.1080/1072303X.2012.723672#preview
A Case for Integration of Interlibrary Loan and Reference
* This is a preprint of the article whose final and definitive form has been published in the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve (c)2012 Taylor & Francis Group, LLC; the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve is available online at: http://www.tandfonline.com/doi/full/10.1080/1072303X.2012.723672
References:
Boucher, V. (1989). The interlibrary loan librarian. Interlending and Document Supply, 17(1), 12.
Bustos, R. (1993). CLIP Note #16: Interlibrary loan in college libraries. Chicago, IL: American Library Association.
Gilmer, L. (1994). Interlibrary loan: Theory and management. Englewood, CO: Libraries Unlimited, Inc.
Green, S. (1876). The lending of books to one another by libraries. Library Journal, 1, 15–16.
LaGuardia, C., & Dowell, C. V. (Spring 1991). The structure of resource sharing in academic research libraries. RQ, 30(3), 370–374.
Porterfield, G. (July 1965). Staffing of interlibrary loan service. College and Research Libraries, 26(4), 318–320.
Sanchez, E. (2009). Higher Education Interlibrary Loan Management Benchmarks. New York, NY: Primary Research Group.
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Interlibrary Loan and Reference 